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Privacy Policy

Last updated: September 2025

The London Women’s Centre (“we”, “our”, or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you use our services or visit our website: https://www.londonwomenscentre.co.uk.

1. Who We Are

The London Women’s Centre is a private medical clinic providing gynaecological and women’s health services. We are registered in the United Kingdom and operate in accordance with the Data Protection Act 2018 and UK GDPR.

For any questions regarding your data, please contact:

2. What Information We Collect

We may collect and process the following types of personal data:

a) Personal Identifiable Information

  • Full name
  • Date of birth
  • Address
  • Phone number
  • Email address

b) Health Information

  • Medical history
  • Referral letters and diagnostic results
  • Treatment records

c) Technical Data

  • IP address
  • Browser type and version
  • Time zone and location
  • Pages visited on our website

3. How We Collect Your Data

We collect data in the following ways:

  • When you complete forms on our website
  • When you book an appointment
  • During consultations and treatments
  • When you contact us by phone or email
  • Automatically through cookies on our website

4. How We Use Your Data

We use your data to:

  • Provide you with appropriate medical care
  • Respond to your enquiries
  • Manage your appointments and payments
  • Send reminders or updates about your care
  • Comply with legal and regulatory obligations

We will never sell your data.

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – where you have given explicit permission
  • Contract – to deliver the services you’ve requested
  • Legal obligation – to comply with UK healthcare regulations
  • Vital interests – where necessary to protect your health
  • Public task – where required by regulatory bodies

6. How We Store and Protect Your Data

Your data is stored securely on encrypted systems with strict access controls.

We retain health records in accordance with the NHS Records Management Code of Practice.

7. Sharing Your Data

We may share your data with:

  • Our medical professionals and staff
  • External healthcare providers (e.g., hospitals, labs) – with your consent
  • Regulatory or legal bodies where required by law
  • Our IT providers or secure cloud services

We ensure all third parties meet strict data protection standards.

8. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings.

9. Your Data Protection Rights

You have the right to:

  • Access the data we hold about you
  • Correct inaccurate or incomplete data
  • Request the deletion of your data (subject to legal obligations)
  • Restrict or object to certain types of processing
  • Withdraw consent at any time

To exercise your rights, please contact us using the details provided above.

10. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of external sites.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you.

12. Complaints

If you are unhappy with how we use your data, you can contact us directly or lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk